Marketplace Monitoring

With our marketplace monitoring service globaleyez's experts can easily and effectively detect, monitor and remove IP infringements for you on online marketplaces worldwide at any time.

Your benefits

Customised monitoring of more than 150 online marketplaces worldwide
Flexible and scalable service
Fast and uncomplicated order processing
Powerful software
Comprehensive analysis of search results on our interactive user interface

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1. Marketplaces

You can choose from well over 150 online marketplaces in our current portfolio, which we can monitor in parallel for your brand.

These include, among others:

Amazon, eBay
Alibaba Group
Shopee, Lazada
Allegro
Linio, Mercadolibre
Walmart, OLX

Feel free to ask for a complete list

2. Tailor-made monitoring

Benefit from our highly scalable service that offers you individual planning and great flexibility.

Our powerful monitoring software automatically searches the marketplaces you select using a variety of search parameters tailored to your brand, such as keywords and images.

You determine the intervals and scope of your marketplace monitoring and can add or remove marketplaces at any time.

Let us customise your individual monitoring now

3. Problem solver monitoring

Our marketplace monitoring helps you to detect and take action against various types of IP infringements, such as counterfeiting, piracy, copyright infringements, grey market structures or irregular behaviour by your contractual partners.

Marketplace Monitoring in the world of online brand protection

4. Personal support and expertise

In addition to our software-based monitoring, our well trained brand protection experts will also manage your case personally.

In this way, we can also monitor marketplaces for you that cannot be accessed automatically (e.g. forums, darknet marketplaces). So that you are covered all round.

Get to know us and our experts

6. Optimise your monitoring with traxster

Our online monitoring software traxster not only forms the technical basis of our marketplace monitoring but also offers you a comprehensive insight into all relevant search results.

traxster offers you an interactive platform on which you can conveniently contact your brand protection experts and take quick and effective action against trademark infringements with the help of takedown templates.

traxster - the monitoring all-rounder

7. Collect reliable evidence with screenseal

On request, we document every product offer, seller profiles and all other relevant evidence for you with court-admissible screenshots, including a digital time stamp.

We have developed our screenshot tool screenseal for this purpose, which is also available for your own use in the Google Chrome Store.

screenseal - the easy way to collect evidence!

FAQ

Find answers to the most frequently asked questions for our marketplace monitoring service.

How can marketplace monitoring help me with my online brand protection?

Marketplace monitoring provides you with an optimal overview of listings in your name and the sellers behind them and thus forms the basis for uncovering IP infringements in e-Commerce. The more you know about what is being offered in the name of your brand on the relevant online marketplaces around the world, the better you can take targeted action and thus guarantee a clean marketplace appearance.

This in turn strengthens the reputation of your brand and ensures that sales in your name are only generated by you and your authorised sales network.

What if I want to monitor a marketplace that is not yet listed in globaleyez’s portfolio?

Please note that our portfolio is a selection that is essential for most brands and is therefore part of the standard repertoire of the 360° online brand protection we offer.

If you have special requirements that are not yet covered by our portfolio of online marketplaces, then we can extend our monitoring to your requirements by individual arrangement.

How much does marketplace monitoring cost at globaleyez?

Due to the fact that our service is so flexible and customisable, we cannot give you general information about prices in advance. These are determined by the selected marketplaces and the type and scope of the monitoring you require.

With globaleyez, you always have the option of customising and flexibly designing your monitoring to suit your needs. This means that you can add marketplaces, supplement keywords or adjust the frequency of searches as required at any time.

What kind of data and reports will I receive from marketplace monitoring?

Among other things, you will receive information about sellers, products, prices, countries, lost turnover, etc.

All this data is available in our software tool traxster for you to view and download. You can filter and sort the key figures as you wish and organise them according to your requirements.

How can marketplace monitoring specifically help with grey market problems?

Grey markets occur when your genuine branded products are sold outside of your authorised distribution network. This can happen through disregard of your contracts or unauthorised cross-border offers.

To combat grey market structures, you need to uncover them and recognise patterns of behaviour. Marketplace monitoring focussing on sellers and their activities is a great way to do this.

We have integrated seller-level monitoring and many different filter options as an add-on to traxster to help large brands maintain control over their distribution network and dismantle grey market structures.