How Belgian consumers shop online

 

Belgium's eCommerce market keeps growing. In 2024, the Belgian e-Commerce market's revenue was $9,361 million. With a 5-10% annual growth, this number is predicted to reach $13,866.3 by 2027.

 

According to a recent study, 96% of Belgians over the age of 15 shopped online at least once in 2024. Considering that Belgium has a population of over 11,7 million, it seems that e-Commerce has won over the overwhelming majority of the country.

 

The five most popular product categories amongst Belgian online shoppers are hobby and leisure (26%), electronics (21%), fashion (17.6%), furniture and homeware (11.7%), and DIY (8.8%).

 

 

Most popular online marketplaces in Belgium

According to a 2023 report published by Comeos, Amazon and Bol.com seemed to be the most popular e-Commerce platforms, with 50% of online shoppers regularly purchasing products from these marketplaces.

 

 

Screenshot of the homepage of bol.com

 

 

In August of 2025 the top-most visited platforms are Bol.com, Temu.com, Aliexpress.com, Amazon.fr, and Action.com.

 

Find out all about the most popular online marketplaces in Europe

 

There are several reasons why Belgian shoppers always return to the same marketplaces. A large product range, competitive prices, and free delivery are all very important. Also, if a consumer buys a product on a regular basis, they tend to return to the same marketplace and repeat the previous purchase instead of looking for a new deal somewhere else.

 

These are all very important considerations you have to remember when choosing an online outlet for your products. While offering them on a large marketplace such as the ones listed above certainly means you may widen your reach, it also comes with a significant challenge. Namely: you have no control over the way your products are presented on the marketplace.

 

Appearing alongside low-quality products, fakes, and lookalikes can diminish your product’s standing in the eyes of customers. Besides cluttering the space and preventing them from even spotting your brand, seeing your originals next to bad quality products can damage your carefully crafted reputation.

 

Don’t worry, you don’t have to give all the control to online marketplaces. globaleyez’s clean marketplaces solution removes all the IP-infringing listings from around your genuine branded products, ensuring a flawless marketplace presence for your brand.

 

 

A Belgian e-Commerce journey

When looking for new products, in 2023 22% of Belgian consumers started on Google or Bing. 15% went directly to a large online marketplace and searched there, while 11% took a look at various online stores. Interestingly, a considerable number of people, 25% started their journey in physical stores and only went online in a later phase of their search.

 

This leads us to another danger your brand faces online: grey markets. Genuine products available outside of your regular distribution channels erode your prices and cause serious trust issues amongst your authorized distributors - not to mention your customers.

 

Luckily, globaleyez’s grey market solution detects and dismantles grey market structures that harm your brand and distort your reputation. This way, you can prevent unfair competition generated by your own illicitly sold products and ensure fair conditions for your authorized sellers.

 

 

Related topics

Popular online marketplaces from around the globe - Europe

 

How South Korean consumers shop online

 

The 10 top (and bottom) TLDs

 

 

How to choose the best online marketplace for your brand

It seems that Belgians are faithful when it comes to repeated product purchases, at least if they had a good experience the first time around. 50% of them didn’t even consider a different online platform when buying a product they’ve purchased before.

 

Another reason why Belgians are reluctant to try new online stores is too much admin. Curiously, Belgians seem to be averse to creating an account at a new online store. 34% of respondents to Comeos’ survey claimed to abandon their shopping cart if they discover they’re required to create an account before making a purchase at a new online store.

 

 

Picture of a woman working with a smartphone, a digital key generator, and a laptop

 

 

This means that your brand basically has one shot to connect with the majority of your Belgian target audience online. Show up on their preferred online marketplace, and you have a chance to gain new customers. Offer your products on another one and they may never even encounter your brand on the internet.

 

But how to choose the perfect online marketplace? Well, that really depends on your brand and your target audience. Before entering the market, you need to know which marketplaces your target audience frequents. globaleyez’s marketplace sales tracking gives you just that, and more.

 

With our service, you’ll get invaluable insights into the behaviour of your chosen target market, including the most important trends, best-selling products, most successful sellers, and much more. This way, you get all the ingredients for a successful market entry and start building your brand’s presence in your chosen location.

 

 

Conclusion

At the heart of Europe and with a digitally active population, Belgium is a great e-Commerce market for brands.

 

But entering a new market requires a lot of information that may be hard to come by alone. Let globaleyez assist you with that! Contact us if you’d like to learn more about what we can do to ease your market entry to Belgium or any other market in the world.